Contact Support

We'll get back to you as soon as possible.

Home
Your RIKO assistant — at a glance.
Widget Live
Website URL
Used for crawling your knowledge base.
Widget Preview
AI
Your Business Online · Replies instantly
✕
What services do you offer? How can I contact you? What are your hours?
AI
Hi! How can I help you today?
Type a message…
Send
Your current widget
Your Plan
—
Plus
Conversation History
All chats from your AI assistant, newest first.

Getting started

Add knowledge — upload docs or crawl your site
Customise your widget — set colours and branding
Set your business name — update settings
Install the widget — copy embed code
Test your bot — send a test message
Loading conversations...
Test Your Bot
Chat with your bot exactly as your customers do. Changes to your knowledge base or settings will be reflected here.
Quick starts
Loading your bot…
Embed Your Widget
Copy the snippet and paste it into your website. Works on any platform.

Your client key

Keep this private — it identifies your account.

Loading…

Standalone chat link

Share this URL anywhere — email, Instagram bio, Google Business profile. Opens a full-page chat without needing an embed.

Loading…

Embed snippet

Paste this once, just before the closing </body> tag on every page.

Loading…
1
Copy the snippet
Click Copy above.
2
Paste before </body>
Open your site's HTML and paste the snippet at the bottom of the <body> section.
3
Save and publish
Deploy your site and look for the chat bubble in the bottom-right corner. Use the Test Bot tab to verify without deploying.

Embed snippet

This is the same snippet — copy it first.

1
Install a header/footer plugin
Go to Plugins → Add New and install Insert Headers and Footers (by WPCode).
2
Paste into Footer Scripts
Go to Settings → Insert Headers and Footers, paste the snippet into the Scripts in Footer box, and click Save.
3
Visit your site
Open any page of your WordPress site and look for the chat bubble in the bottom-right corner.

Embed snippet

Copy this snippet — you'll paste it into your Shopify theme.

1
Open your theme editor
In Shopify Admin go to Online Store → Themes → Actions → Edit Code.
2
Edit theme.liquid
Open Layout → theme.liquid, find the closing </body> tag, and paste the snippet just above it.
3
Save and preview
Click Save, then preview your storefront. The widget will appear on every page.

Embed snippet

1
Open Site Settings
In Webflow, go to Project Settings → Custom Code.
2
Paste into Footer Code
Paste the snippet into the Footer Code field. This adds it to every page.
3
Save and publish
Click Save, then Publish your site. The widget will load on all published pages.
Analytics
Your AI widget performance and trends.
Period:
Loading analytics...
Bookings
Enquiries and booking requests collected by your AI.
Loading bookings...
AI Business Assistant
Ask about your customers, get website improvement ideas, and more.
Hi! I'm your AI business mentor. I've read your entire website, your uploaded documents, and your analytics — so I have a full picture of your business. Ask me anything: how to get more bookings, what's missing from your website, why your escalation rate is up, or how to improve your widget setup.
Appearance
Customise how your AI widget looks on your website.
Colours
Set the widget's accent, background, and text colours to match your brand.
Accent
Background
Text
Font
Applied to the widget header, business name, and all chat messages.
Typeface
Changes take effect immediately when a visitor loads your widget.
Welcome message
The first message shown when a visitor opens the chat.
Avatar / Logo
Shown in the widget header and next to bot messages. Circular crop, recommended 200×200px.
Drag & drop or browse
JPEG, PNG, WebP, GIF, SVG — max 2MB
Unsaved changes
Live Preview
AI
Your Business Online · Replies instantly
✕
What services do you offer? How can I contact you? What are your hours?
AI
Hi! How can I help you today?
Type your question…
Send
Updates as you edit
Settings
Configure your AI assistant's behaviour and integrations.
General
Your business details and widget status.
Widget
Active
When off, the chat widget will not appear on your website.
Business Name
Contact Email
Bot behaviour
Control the AI's personality and which knowledge source it trusts most.
Personality prompt
The bot always answers from your knowledge base — this prompt shapes how it communicates.
Knowledge source priority
When information conflicts between sources, which should the AI prefer?
Suggested questions
Show clickable question chips in the widget to help visitors get started. Up to 4 questions.
Questions (one per line)
Leave blank to disable. Chips disappear once the visitor sends their first message.
Lead capture
Show a name + email form before the chat starts. Collected leads are emailed to your contact email and fired to your webhook.
Enable lead capture
Visitors fill in their details before chatting.
Form title (optional)
Shown above the name/email fields. Leave blank for the default.
Unsaved changes
Plans & Upgrade
Your current plan and what's available on higher tiers.
Current plan: —
Your Plan

Essentials

$49/mo
  • AI chatbot widget, unlimited questions
  • Knowledge base (website, docs, YouTube, Notion)
  • Custom colours & branding
  • Conversation history dashboard
  • Lead capture & standalone chat page
Your Plan

Pro

$149/mo
  • Everything in Booking
  • Zanda & Cliniko integration + multi-practitioner
  • Analytics dashboard (topics, sentiment, ratings)
  • Proactive chat triggers
  • Booking & escalation webhooks
  • AI business assistant
  • White-labeling
Manage your subscription
Update your card, change plan, view invoices, or cancel — all in one place.
Questions? Email us.
Knowledge Base
Upload files to teach your AI assistant about your business. Supports PDF, Word (DOCX), TXT and Markdown.
📄
Drop a file here
PDF, DOCX, TXT or MD  ·  Max 20 MB
Choose file
Uploaded files
Loading...
YouTube videos
Paste a YouTube URL — the video's transcript will be added to your knowledge base alongside your website content.
Notion
Connect your Notion workspace — synced pages are added to your knowledge base alongside your website content.
1. Go to notion.so/my-integrations and create an integration.
2. Copy the Internal Integration Token (starts with secret_).
3. In Notion, open each page you want synced → ••• menu → Connections → add your integration.
Recrawl
Manually refresh your AI's knowledge base from your website. Up to 2 refreshes per week.
Website URL to crawl
The root URL for your website. Crawls up to 200 pages.
Loading...
Crawling…
Index from sitemap
More reliable than the auto-crawler — indexes every page listed in your sitemap.xml. Find yours at yoursite.com/sitemap.xml