Last updated: 1 June 2026 | Effective: 1 June 2026
These Terms of Service govern your access to and use of the Rapid Intelligence Systems website and the RIKO AI customer service platform (the "Platform"). By creating an account or using the Platform, you agree to these Terms in full.
If you are using the Platform on behalf of a business, you represent that you have authority to bind that business to these Terms.
Rapid Intelligence Systems provides RIKO, an AI-powered customer service assistant that Clients can embed on their websites. The Platform includes:
Features available at each subscription tier are described on our pricing page. We reserve the right to modify or discontinue features with reasonable notice.
To use the Platform, you must create an account with accurate, complete information. You are responsible for:
You must be at least 18 years old and have legal authority to enter into a binding contract.
New accounts may start a 14-day free trial. To begin a trial you select a plan (Essentials, Booking, or Pro) and provide a payment method, which is securely collected and stored by our payment processor, Stripe. You are not charged during the trial period. Unless you cancel before the trial ends, your subscription begins automatically and your chosen plan's monthly fee is charged at the end of the 14-day period. You may cancel at any time during the trial via your account dashboard to avoid being charged.
Paid subscriptions are billed monthly in advance. By subscribing, you authorise us to charge your payment method via Stripe on a recurring monthly basis.
We reserve the right to change pricing with 30 days' written notice. Continued use after the effective date constitutes acceptance of the new pricing.
You may cancel at any time via the account dashboard or by contacting us. Cancellation takes effect at the end of the current billing period. We do not offer pro-rata refunds for unused portions of a billing period.
Following cancellation, account data is retained for 90 days for export, then permanently deleted.
You agree not to use the Platform to:
Our full Acceptable Use Policy forms part of these Terms. We reserve the right to suspend or terminate any account we reasonably believe is in breach of these Terms, without prior notice in cases of serious or repeated breach.
You are the data controller in respect of personal information collected from your End Users through the RIKO widget. As a Client, you are solely responsible for:
We process End User data only as a data processor, acting on your instructions as data controller. You must not use the Platform in a way that requires us to process sensitive information without our prior written agreement.
You indemnify us against any claims, losses, or penalties arising from your failure to comply with your own data protection and privacy obligations.
You retain full ownership of your website content and data provided to the Platform. You grant Rapid Intelligence Systems a limited, non-exclusive, royalty-free licence to crawl, process, store, and use your website content solely for the purpose of operating your RIKO assistant.
This licence terminates when your account is closed. You warrant that you own or have the right to use all content you provide and that it does not infringe third-party rights.
The Platform, the RIKO product name, all underlying software, code, algorithms, prompt architecture, AI configuration, designs, and documentation are the exclusive intellectual property of Rapid Intelligence Systems. These Terms do not transfer any ownership of our intellectual property to you.
You may not:
Any feedback or suggestions you submit may be used by us without restriction and without any obligation to compensate you.
RIKO is an AI-powered assistant and may occasionally produce inaccurate, incomplete, or inappropriate responses. You acknowledge that:
We aim for high availability but do not guarantee uninterrupted, error-free service. The Platform is provided on a commercially reasonable efforts basis.
We provide email support at contact@rapidintelligence.com.au. Response times vary by subscription plan.
To the maximum extent permitted by law, Rapid Intelligence Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including loss of profits, data, goodwill, or business interruption.
Our total aggregate liability for all claims shall not exceed the total fees paid by you in the 12 months immediately preceding the claim.
Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded under Australian law.
You agree to indemnify and hold harmless Rapid Intelligence Systems and its personnel from claims, liabilities, losses, and expenses arising from:
You may terminate at any time via the dashboard or by contacting us.
We may terminate or suspend your account immediately if you:
We may update these Terms from time to time. Active account holders will be notified of material changes by email at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance. If you do not accept the revised Terms, you must cancel before the effective date.
These Terms are governed by the laws of Victoria, Australia. Disputes shall be subject to the exclusive jurisdiction of the courts of Victoria. Before commencing formal proceedings, you agree to first contact us to attempt resolution in good faith.
Questions about these Terms: contact@rapidintelligence.com.au